Shipping Policy
Time Frame of Delivery
Q: When will my order be shipped?
A: In-stock items are typically processed and shipped within 1 business day within the United States, Canada, EU countries, UK, South Korea and Japan. For other countries, processing and shipping usually take 1–2 business days.
Please note that during the holiday season and other busy periods (such as public holidays), high order volumes may cause a slight delay of 1–2 business days. In addition, open-box and refurbished items require extra testing before shipping, which may result in a longer processing time.
If you need your order urgently, please contact our Customer Service team at customerservice@hifiman.com for an estimated handling time.
Back-orders: If the merchandise you have selected is currently not in stock, we will give you an expected shipping time by a follow-up email.
Multiple shipments: The merchandise you order may be filled from several locations, so items may arrive separately. You will not incur additional shipping charges under these circumstances.
Q: How long will my order take to arrive?
A: Your delivery estimate is based on your purchase date and the shipping destination. You may email our Customer Service team at customerservice@hifiman.com for the estimated delivery time.
Warehouses
Q: Where will my order be shipped from?
A: The warehouse used depends on your area and the store through which your order was placed.
Regions with a local warehouse: Orders ship from the local warehouse serving your region.
Other regions: Orders ship from our warehouse in mainland China.
Feel free to contact us at customerservice@hifiman.com to confirm our availability of stock before you place your order.
Carriers used to deliver:
Q: Which shipping methods and courier services do you use?
A:
- To US, Canada: USPS, UPS
- To EU countries: DHL, FedEx, UPS
- To UK: Royal Mail
- To Japan: Yamato
- To South Korea: CJ, Korea Post
- To other countries: International Express mail (UPS, DHL, or FedEx)
Cost of Delivery
Q: How much will I pay for shipping?
A: The shipping cost is determined online by the weight of your order, the destination country/region, and the shipping method.
Q: If you don’t have a local warehouse in my country (or within the EU for EU customers), will I have to pay customs fees?
A: If you are an international customer, you may have to pay customs duties, import charges, taxes, and other international fees related to customs clearance, according to your country’s import laws. These fees are not included in the item’s purchase price or in the shipping cost, and they are out of our control.
If you have any special requirements related to the shipment, kindly notify us by email at customerservice@hifiman.com. We will try our best to assist you.
Areas Not Delivered To
Q: Do you ship internationally?
A: Yes, we ship orders all over the world, excluding Alaska/Hawaii, US Protectorates, APO/FPO, Russia, and Brazil.
Russian customers: please visit our AliExpress Official Store for easier transactions and shipping services: https://hifiman.aliexpress.com/store/1101983902
Brazilian customers: please visit our Mercado Official Store for easier transactions and shipping services: https://www.mercadolivre.com.br/pagina/hifimanofficialbr
Other Delivery FAQs
Q: What if I don’t want the item anymore when it is delivered to me? Can I simply refuse to accept the package to return it to the sender?
A: To avoid delay in your refund process, please accept the package first and contact us so that we can initiate a return authorization (RMA) for you – this is especially important when you are an international buyer. Kindly understand that when you refuse delivery, the return cost to the sender will be extremely high and it will take a long time to be returned. The recipient will be responsible for the return shipping.
Q: What if I receive a damaged item?
A: If you receive damaged merchandise, please retain the box, packaging, and all contents, and contact our Customer Service as soon as possible at customerservice@hifiman.com for assistance.