HIFIMAN Return Policy

Returns and Refunds

Q: If I simply don’t like the products, can I return them?

A: Yes. If you are not completely satisfied with your purchase, please return the product within 30 days of purchase for a full refund. Returns must be made within 30 days of purchase. Please be sure to wrap the product safely and securely prior to mailing. Please email customerservice@hifiman.com and we will provide you with further instructions on where returns should be shipped and the amount you will be refunded. Please note that shipping fees are not refundable.

Please allow up to 5–7 business days from receipt of your package and processing of your refund.

N.B. – Trade-Up Program: Should you wish to return any products purchased via the Trade-Up Program (highly unlikely), you may do so within 7 days after receiving the package. An 8% restocking fee of the upgrade cost may be applicable if the item has been unboxed. Please be aware that we cannot guarantee the return of your original headphones, but we may be able to ship you a replacement in a similar condition.

How to Return or Exchange an Item

Q: How do I return or exchange an item?

A: To initiate a return or exchange, please contact us at customerservice@hifiman.com, and we will provide you with instructions on where the item should be shipped.

Please ensure the product is returned in like-new condition with original packaging. If the item is not returned in this condition, an 8% restocking fee will apply.

Please allow 3–10 business days for return processing. Return items will be processed promptly, and an email will be sent to confirm that your return or exchange request has been processed. We are not responsible for return packages that are lost in transit. Return shipping fees are not refundable.

Customized Products

Q: Can I return or exchange customized products?

A: Sorry, customized products cannot be returned or exchanged unless the error is on our part.

Replacement Process

Q: What is the replacement process?

A: If your product was purchased from HIFIMAN or an authorized dealer and is still under warranty, we will replace it free of charge. Please forward your payment receipt or order confirmation to customerservice@hifiman.com as proof of purchase. Our Support Team will then assist you with the replacement procedure.

If your product is out of warranty, we are unable to offer free repairs. However, if you require a replacement, please contact us at customerservice@hifiman.com for further details and options.

What This Limited Warranty Covers

HIFIMAN warrants to the original purchaser that the product purchased will be free from defects in manufacturing, parts, materials, and workmanship under normal and accepted use. Shipment of any defective item for repair under this warranty is at the customer’s own risk and expense.

What We Will Do to Correct Problems

HIFIMAN will either repair the product at no charge or offer a replacement, using new or refurbished replacement parts.

Warranty Period

The warranty period is measured from the date of original purchase. In both regions a 30-day refund period also applies (return the product for a full refund within 30 days of purchase).

* Not separately itemized in the EU warranty document; covered under the EU 2-year standard warranty that applies to headphones/earphones not listed separately above.

What This Warranty Does Not Cover

Warranty service is available only in the region of the original purchase from HIFIMAN official stores:

HIFIMAN official online stores:
store.hifiman.com
jp.hifiman.com
eu.hifiman.com
kr.hifiman.com
uk.hifiman.com

HIFIMAN Official eBay Store
HIFIMAN Amazon Stores:
Amazon.com · Amazon.au · Amazon.nl · Amazon.es · Amazon.tr
Amazon.ca · Amazon.co.uk · Amazon.de · Amazon.it · Amazon.be
Amazon.mx · Amazon.pl · Amazon.fr · Amazon.se · Amazon.sa

HIFIMAN official AliExpress store and AliExpress local store
Mercado HIFIMAN Official Stores:
Mexico · Argentina · Colombia · Brazil
HIFIMAN Shopee Stores:
Thailand · Singapore · Mexico
HIFIMAN Lazada Stores:
Thailand · Singapore · Malaysia
or authorized dealers

This warranty does not cover:

• Any product not purchased from HIFIMAN or an authorized dealer.
• Commercial use of the product or use not recommended by HIFIMAN.
• Damage caused by accident, abuse, negligence, misuse, improper operation, or failure to follow the instructions in this manual.

How to Obtain Warranty Service

To obtain warranty service, you must first contact us at customerservice@hifiman.com to determine the problem and the most appropriate solution for you.

All HIFIMAN customer-owned products returned for warranty service must include a copy of the customer’s receipt. Warranty approvals will not be granted if the original receipt or a copy is not enclosed.

Please enclose a note explaining the symptoms or difficulties observed with the product’s performance. Additionally, include a contact name, the return shipping address, and a daytime phone number in case HIFIMAN needs to contact you regarding your repair.

Regional Legal Notes

Worldwide (outside EU & UK): This warranty is limited; the duration of any implied warranties is limited to the warranty period stated above. Some states do not allow limitations on how long an implied warranty lasts, so this limitation may not apply to you. This is not a waiver of any rights under the Magnuson–Moss Warranty Act.

European Union: Nothing in this commercial warranty affects your statutory rights under applicable EU consumer law (including the 2-year conformity guarantee under Directive (EU) 2019/771), which apply in addition to and independently of this warranty.

United Kingdom: Nothing in this commercial warranty affects your statutory rights under the Consumer Rights Act 2015 (including your right to a repair or replacement, or a full refund where the product is faulty within 30 days of delivery) and any equivalent legislation in Scotland and Northern Ireland. These statutory rights apply in addition to and independently of this warranty.